FAQ's
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Where is the Academy of Music located? |
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The corner of Broad and Locust Streets, Philadelphia, PA 19103. |
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Where is the Merriam Theater located? |
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Approximately half of a block south from the Academy of Music. |
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How do I contact Pennsylvania Ballet? |
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Our administrative offices are located at
1819 JFK Blvd., Suite 210
Philadelphia, PA 19103
Phone: 215.551.7000
Fax: 215.551.7224
Performance Week Box Office hours: Monday through Friday 9 a.m. – 2:30 p.m.
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What are the box office hours at the Kimmel Center and Merriam Theaters? |
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Kimmel Center Box Office Hours are Sunday through Saturday 10 a.m. – 6 p.m.; Academy of Music Box Office open two hours prior to ballet performances at the theater.
Merriam Theater Box Office Hours are Monday through Saturday 10 a.m. – 5:30 p.m.; open one hour prior to ballet performances at the theater. |
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What do I wear? |
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There is no specific dress code for ballet performances. Some patrons prefer to dress in business attire while others prefer casual clothing. Formal attire is not generally worn. We would like all of our patrons to feel comfortable and enjoy the performance. |
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Do the Academy of Music and Merriam Theater have elevators? |
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Yes, the Academy of Music has two patron elevators located on the parquet level. The Merriam Theater has one elevator located in the lobby of the main level. |
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Where can I park? |
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There are several parking lots located near both theaters, including The DoubleTree Hotel Garage located directly across from the Academy of Music and Merriam Theaters. Additional parking lots include The Parkway Garage on 15th and Spruce, Interpark on Broad and Locust, and The Bellevue Hotel Garage one block down form the Academy of Music. Most of these garages offer a discount with your ballet tickets. Plan to spend anywhere from $12-$25 to park. |
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How early should I arrive? |
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The doors at both theaters open 30 minutes prior to curtain. Please allow time for parking, traffic and ticket pick-up, if applicable. The Box Offices opens two hours prior to each performance. Should you arrive late, monitors are available in the lobby. Latecomers may not be seated until intermission unless there is a suitable break. Late seating is at the discretion of the management. |
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Can I bring children? |
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Children under four years old are not admitted to either theater for regular performances. Children under three are not permitted for The Nutcracker. All children must have a ticket and cannot sit on a parent's lap. |
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Does Pennsylvania Ballet offer Student Rush tickets? |
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Yes, Student Rush Tickets are available one hour prior to every performance for $20.00 in Parquet Circle, sections A, B, H, and I only. If these sections are unavailable, the same sections will be offered in the Balcony. A valid student I.D. must be presented at time of purchase. Seating is subject to availability and is not guaranteed. (Excluding tickets to The Nutcracker.) |
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Why can't I enter the theater after the performance begins? |
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There is no late seating. This is a cultural experience unlike a movie theater. As a long-standing policy of Pennsylvania Ballet, patrons are asked to arrive on time to avoid this problem. Once the curtain has gone up and the dancers have taken the stage it is a distraction to them and to the other patrons already enjoying the performance. Any late patrons will be seated at an appropriate break or intermission by the ushers.
Click here for more information on our late seating policy. |
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TICKET DONATIONS
All subscription tickets, including Family Series tickets, may be donated to PA Ballet for tax credit. Tickets may be mailed or hand-delivered
to: Ticket Philadelphia, 1420 Locust Street, Suite 320, Philadelphia, PA 19102. This must be done two days prior to the date of performance.
Donations may be done over the telephone by supplying the appropriate return ticket codes from the tickets. Please have tickets in front of you before calling.
TICKET EXCHANGES
Ticket Philadelphia: 215.893.1999
Family Series (12pm Saturday) and Nutcracker tickets MAY NOT BE EXCHANGED.
Regular subscription tickets may be exchanged for another performance of the same ballet,
provided the exchange is transacted at least two days in advance. There is a $4.00 per ticket phone exchange fee charged.
Please have tickets in front of you before calling. Appropriate return ticket codes from the tickets are needed to exchange by telephone.
Subscriber ticket exchanges are subject to availability, and upgrade fees may apply (for example, if a subscriber exchanges from a
Thursday to a Sunday, as Weekend prices are higher.) Exchanges are free by mail. If a self-addressed, stamped envelope is provided,
and time permits, the new tickets will be mailed t the subscriber. Please mail to Ticket Philadelphia, 1420 Locust Street, Suite 320,
Philadelphia, PA 19102.
NO REFUNDS POLICY
Tickets are non-refundable, and there are no credits issued for unused tickets, whether they are for one ballet or purchased as part of a subscription package.
Concert Hall Etiquette
Customer satisfaction is the goal of the staff of Pennsylvania Ballet. To ensure that everyone in the audience has the best possible experience when attending events at the Academy of Music and the Merriam Theater, the following guidelines have been set:
- Latecomers will not be admitted into the theater once the performance has begun until there is a suitable break or at intermission. If you need to leave the performance at any time, you will be readmitted at a later break. (click here for more information on our late seating policy)
- No food or beverages are permitted in the Academy of Music or Merriam Theater.
- All electronic devices (cellular phones, pagers, watch alarms, etc.) should be turned off prior to entering the performance space.
- Seat locations printed on your tickets are not guaranteed past curtain time.
- Many noises are quite audible due to the optimal acoustics of the venues. Please unwrap any lozenges or throat drops before the performance commences. Please keep conversation to a minimum.
- Aisles must be kept free from any obstructions. All coats and packages that are not checked should be placed under your seat or in your lap.
- The usher staff is here to assist you. If you experience any discomfort or have any concerns during a performance, please notify the nearest usher for assistance.
A Commitment to Safety
The safety and comfort of visitors, volunteers, artists and staff at the Academy of Music and Merriam Theaters are of paramount importance. In the event of an emergency, audience members will be advised of appropriate procedures by usher and security staffs.
Please take note of the exit nearest you. A red, illuminated EXIT sign should be visible, with an arrow indicating the direction of an exit door. Should an emergency arise, you will be directed to leave the auditorium and further instructions will be provided as to the safest and quickest way to leave the building. Patrons who need special assistance should contact an usher.
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